Table of Contents:

1. - Privacy -

2. - Shipping Information -

3. - Return Policy/Product Guarantee -

- Privacy -

Your personal information is never sold or revealed to anyone! This also includes your e-mail address. It's that simple!

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- Shipping Information -

In-stock items are usually shipped within 24-72 hours (1-3 business days) of order receipt/approval and delivered within approximately 15 business days. (Lower 48 states only).

*Most orders shipped within the U.S. (48 contiguous states only) will be sent via standard shipping (best way, usually UPS Ground or US Mail, our choice) with no additional charges. (Our International suppliers ships via their choice.)

Also at this time we only ship to customers within the USA, Canada & US territories. However, many of our 'toons are shipped from our International supplier. Therefore, we ask that you wait approximately 15 business days for delivery.

Inventory Availability & Backorders - Toons Town cannot guarantee that the items listed in our catalog are in stock and will actually be shipped right away, since our inventory is dynamic and can change significantly from day to day. An item may be in stock while you are placing your order, and sold out by the time your order is processed. All Items listed on our website may be discontinued without prior notice.

Backordered merchandise includes all items that are not currently in stock. In most cases, these items are on order from manufactures, distributors, and we are awaiting or researching stock information from one or more of our suppliers. If you choose to be notified when merchandise is in stock, we will then immediately contact you via email. At that time you may have the choice to reorder or cancel. We will never charge your credit card or ask for any form of payment, unless the product(s) you ordered is in stock.

 

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- Return Policy/Product Guarantee -

Our merchandise is guaranteed to be free of damages or defects.

Non-damaged Items - We guarantee your satisfaction with Toons Town merchandise.

*Returned merchandise must be in factory sealed packaging.

*Exchanges, returns, and cancellation will not be accepted without a return authorization number (RMA) issued by us.

*Returns will be refused without an RMA.

*The customer is responsible for shipping charges on returns.

*We are not responsible for return packages lost by the carrier.

Simply contact us and we will get back to you within 72 hours with instructions.

Damaged or Defective Items - If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping and handling fees for replacement shipments. Defective items must be returned within 30 days of sale. After 30 days, the consumer must return the product to the manufacturer's authorized warranty station for warranty repair. Items showing installer or consumer abuse will not be accepted. Shipping charges are not refundable.

In any of the above cases, you must contact us first. We will then get back to you within 72 hours with instructions on how to return your product and then we will replace the product with a new one or issue a refund.

*Please include as much information about the product as possible, including what the problem is. When you place an order with us, you'll get an email confirmation, which will have the order number, product code and information. SAVE this email or print it out for your records, until you have received your order and have had a chance to examine it. You will need your order number & product information, in order to get a new one.

Various gifts, including corporate, available at About You Personalized Creations!